Last updated: April 2026. These terms govern your use of Fixhosts.com and the scanning services operated by Suffix Security LLC.
These Terms of Service ("Terms") constitute a binding agreement between you ("Customer") and Suffix Security LLC, a US limited liability company ("Fixhosts", "we", "us"). By placing an order or using the Fixhosts portal you accept these Terms in full.
You may only submit IP addresses, hostnames, or ranges that you own outright or have explicit written authorisation to scan. Scanning targets without authorisation is unlawful and a material breach of these Terms. Fixhosts reserves the right to terminate your account immediately and without refund for any suspected unauthorised scanning.
Payment is processed by Stripe. For scan orders, your payment method is authorised at the time of order and captured only when results are delivered to your portal. If a scan fails to produce a results report, the authorisation is released and no charge is made. Annual subscription fees are non-refundable once the subscription period has commenced.
Fixhosts operates on a best-efforts basis. We do not guarantee uninterrupted availability and are not liable for delays caused by third-party infrastructure. Scheduled maintenance will be communicated via the portal.
Our handling of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement. Raw scan data is destroyed with the ephemeral VM on scan completion. Structured findings are retained in your portal for the period defined by your subscription tier.
To the maximum extent permitted by law, Fixhosts's total liability to you for any claim arising out of these Terms or your use of the service shall not exceed the amount paid by you in the 12 months preceding the claim. Fixhosts is not liable for indirect, consequential, or punitive damages.
These Terms are governed by the laws of the United States of America. Any dispute shall be resolved by binding arbitration, except that either party may seek injunctive relief in any court of competent jurisdiction.
We may update these Terms from time to time. We will notify you of material changes via the portal. Continued use of the service after notification constitutes acceptance of the revised Terms.